Privacy policy

Website: https://www.formstoragesupply.shop/
Store Name: Form Storage Supply
Business Name: HDM CULINARY PTY LTD.
Effective Date: November 3, 2026

Form Storage Supply understands that personal information is an important part of online shopping. When you order a watch storage box, glasses case, or contact lens case, you may need to provide information so that we can process payment, arrange delivery, and assist you if a question arises.

We respect the importance of handling that information responsibly. This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, how it is protected, and how you can contact us about privacy matters.

1. Who We Are

The website https://www.formstoragesupply.shop/ is operated by:

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia

Privacy Contact: [email protected]

In this policy, “Form Storage Supply,” “we,” “us,” and “our” refer to the business operating this website.

2. Personal Information We May Collect

The information collected depends on how you interact with our website and which features you use.

A. Information You Provide

When placing an order, contacting customer service, or submitting information through our website, you may provide:

  • Your name;

  • Billing and delivery addresses;

  • Email address;

  • Telephone number, if requested or supplied;

  • Order number and purchase details;

  • Products selected and quantities purchased;

  • Messages, feedback, or customer-service correspondence; and

  • Other information you choose to provide.

We use this information to identify your transaction, deliver the products you order, respond to inquiries, and manage customer-service requests.

B. Payment and Transaction Information

Payments may be processed through third-party payment providers. Depending on the provider and payment method, we may receive:

  • Payment confirmation or authorization status;

  • Transaction reference numbers;

  • Payment method type;

  • Billing information;

  • Refund or chargeback status; and

  • Limited payment-related information needed for transaction administration.

Full payment-card details are generally handled by the payment provider rather than stored directly by our website, depending on the payment service and configuration used. Please do not send full card numbers, security codes, or banking passwords to us by ordinary email.

C. Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address;

  • Browser type and version;

  • Device type and operating system;

  • Language and general regional settings;

  • Pages visited and links selected;

  • Referring website or source;

  • Visit date and time;

  • Website interaction and performance information; and

  • Technical error or security logs.

This information may help us maintain the website, understand how visitors use it, identify technical problems, and protect our systems.

3. How We Use Personal Information

We may use personal information for the following purposes.

Order Processing and Delivery

We use your information to:

  • Receive and confirm orders;

  • Process or verify payment;

  • Prepare products for dispatch;

  • Arrange delivery to the address provided;

  • Send order and shipment updates;

  • Manage returns, exchanges, and refunds; and

  • Maintain purchase records.

Customer Service

We may use your information to answer product questions, investigate missing parcels, assess complaints, respond to return requests, and communicate about order-related matters.

Website Operation

Technical information may be used to maintain website functionality, improve navigation, identify errors, understand general visitor activity, and make our online store easier to use.

Security and Fraud Prevention

We may use relevant information to identify suspicious transactions, prevent unauthorized access, investigate potential fraud, protect customers, and maintain the security of our website and business systems.

Business Records and Legal Compliance

We may retain and use information for accounting, tax, recordkeeping, dispute resolution, insurance, legal compliance, and the establishment or defence of legal claims.

Marketing and Promotions

Where permitted by law, we may use your contact details to send promotional emails, product updates, or special offers. You can unsubscribe from marketing communications by following the instructions included in the message or contacting us directly.

Unsubscribing from promotional messages does not prevent us from sending essential transactional communications, such as order confirmations, delivery updates, or responses to a customer-service request.

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

  • Keep shopping-cart and checkout functions operating;

  • Remember certain website preferences;

  • Support website security;

  • Measure website traffic and performance;

  • Understand how visitors browse product pages; and

  • Measure marketing effectiveness where relevant services are enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping-cart, checkout, or other website features. If a cookie-preference tool is available on our website, you may also use it to manage the categories of cookies that require consent.

5. Disclosure of Personal Information

We do not sell personal information to third parties for money. We may disclose relevant information to service providers and other recipients where reasonably necessary to operate our business or meet legal obligations.

These recipients may include:

Website and Hosting Providers: Providers that host, maintain, secure, or support our website and online store.

Payment Processors: Services that authorize payments, process transactions, help prevent fraud, and manage refunds.

Shipping and Delivery Providers: Carriers, logistics companies, and fulfillment partners that require delivery details to transport your order.

Customer Communication Providers: Services used to manage emails, customer inquiries, and order notifications.

Analytics and Marketing Providers: Providers that help us understand website usage or measure marketing performance, where enabled and subject to applicable requirements.

Professional Advisers: Accountants, auditors, legal advisers, insurers, and other professional service providers when access is reasonably necessary.

Government and Legal Authorities: Courts, regulators, law-enforcement agencies, or other parties where disclosure is required or authorised by law, or reasonably necessary to protect legal rights, safety, or property.

We aim to disclose only information reasonably relevant to the purpose for which it is shared.

6. Overseas Disclosure

Some of our service providers may store or process information outside Australia. This may occur where we use overseas hosting, payment, analytics, communication, or technology services.

Where personal information is disclosed overseas, we will take the steps required by applicable Australian privacy law. Depending on the circumstances, this may include assessing the recipient, contractual safeguards, and applicable exceptions or permissions.

The location of a service provider and its data storage arrangements may change over time. If you require further information about a particular service, please contact us.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

Different types of records may need to be retained for different periods. When information is no longer reasonably required, we may delete it, de-identify it, or securely dispose of it, subject to applicable legal retention requirements and legitimate business needs.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include access controls, account permissions, secure service providers, and appropriate technical and organisational safeguards. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their own devices and email accounts and avoid sending sensitive credentials or complete payment-card details through ordinary email.

If we become aware of an eligible data breach, we will assess the incident and take the notification and response steps required under applicable law, including the Notifiable Data Breaches scheme where it applies.

9. Access and Correction Requests

Under applicable Australian privacy law, individuals may have rights to request access to personal information held about them and ask for inaccurate, incomplete, or outdated information to be corrected.

To make a request, contact [email protected] and explain:

  • The information you wish to access or correct;

  • The relevant order or account details, if available; and

  • How we can contact you about the request.

We may need to verify your identity before providing access or making changes. We will respond in accordance with the requirements of applicable law.

Some information may need to be retained even after a request for deletion, such as transaction records required for legal, accounting, or dispute-related purposes.

10. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children in circumstances where parental consent or other safeguards are legally required.

If you believe a child has submitted personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to external websites or use third-party services. Those websites and providers may collect information under their own privacy policies and terms.

We do not control the independent privacy practices of external websites. We encourage you to read the relevant privacy notices before submitting personal information to another service.

12. Direct Marketing and Email Preferences

We aim to comply with applicable Australian requirements governing commercial electronic messages, including the Spam Act 2003 (Cth), where applicable.

Marketing emails will include an appropriate way to unsubscribe. We will process valid unsubscribe requests within the timeframe required by law. We may continue to send non-promotional messages that are necessary to complete an order, provide delivery information, or respond to a customer-service request.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, or legal requirements.

The latest version will be published on this page with an updated effective date. Where a material change requires additional notice, we will take reasonable steps to communicate it through the website or another appropriate channel.

14. Privacy Complaints and Contact

If you have a question, concern, or complaint about how we handle personal information, please contact us first so that we can investigate.

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia
Email: [email protected]
Contact Person: Shannon Davis

Please use the subject line “Privacy Enquiry” or “Privacy Complaint” to help us direct your message appropriately.

If you are not satisfied with our response and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner, you may be able to lodge a complaint with that office.