Refund policy

Website: https://www.formstoragesupply.shop/
Store Name: Form Storage Supply
Business Name: HDM CULINARY PTY LTD.
Effective Date: November 3, 2026

At Form Storage Supply, we believe that keeping personal belongings organised should feel simple, practical, and reassuring. A well-designed watch storage box helps keep treasured timepieces together, a glasses case protects eyewear between uses, and a contact lens case makes everyday lens care easier to manage. We want every order to arrive as described and give customers confidence in the products they choose.

This Return and Refund Policy explains our voluntary change-of-mind return arrangements, the process for reporting a product problem, and the remedies available when goods do not meet the guarantees required by Australian law.

1. Your Rights Under Australian Consumer Law

Products purchased from our store are covered by the consumer guarantees under the Australian Consumer Law, where applicable.

These guarantees provide protections that cannot be removed or reduced by a store policy. Depending on the circumstances, goods must be of acceptable quality, fit for any disclosed purpose, match their description or sample, and comply with other applicable consumer guarantees.

If a product has a problem covered by these guarantees, you may be entitled to a repair, replacement, refund, or other remedy depending on the nature and seriousness of the problem.

A major failure may entitle you to choose a refund or replacement. For a problem that is not major, we may generally have the opportunity to provide an appropriate remedy within a reasonable time. The specific remedy depends on the circumstances and the law.

Our voluntary return conditions below apply to change-of-mind requests. They do not limit your statutory rights.

2. Voluntary 30-Day Change-of-Mind Returns

In addition to your rights under Australian Consumer Law, we offer a voluntary 30-day change-of-mind return period from the date your order is delivered for eligible products.

If you simply decide that a product is no longer needed, is not the style you wanted, or does not suit your personal preference, you may request a return within this period, provided the product meets the conditions below.

For a standard change-of-mind return, the item should:

  • Be unused and in its original condition;

  • Be clean, dry, and free from marks, scratches, stains, or damage;

  • Include its original packaging and supplied accessories where reasonably available;

  • Have no missing components or signs of alteration; and

  • Be securely packed to avoid damage during return transportation.

Please contact us before sending the product back. We will provide instructions to help identify your order and process the request.

The 30-day period is a voluntary store benefit. It is not a deadline for making a claim under Australian Consumer Law. Statutory consumer guarantees may apply for a reasonable period depending on the product, its nature, price, expected useful life, and other circumstances.

3. Product-Specific Change-of-Mind Conditions

Our products serve different storage and personal-care purposes. The following conditions help us assess voluntary returns fairly.

Watch Storage Boxes

A watch storage box may qualify for a change-of-mind return if it has not been used and remains in its original condition. The case should be free from scratches, dents, stains, odours, damaged hinges, broken clasps, or other signs of handling beyond reasonable inspection. Any supplied cushions, dividers, keys, or other accessories should be included where applicable.

Glasses Cases

A glasses case must be unused and free from scratches, cracks, deformation, stains, or damage to its closure or lining. It should not show signs of repeated opening, carrying, or contact with eyewear that may have marked the interior.

Contact Lens Cases

For hygiene reasons, a contact lens case returned under our voluntary change-of-mind policy must be unused, unopened where supplied in sealed packaging, and in its original hygienic condition. A case that has been opened, filled with solution, used to store contact lenses, or otherwise exposed to personal-care use will generally not qualify for a change-of-mind return.

These conditions are not intended to prevent a customer from making a valid claim if a product is faulty, damaged on arrival, unsafe, or materially different from its description. We will assess such claims separately under the Australian Consumer Law.

4. Products That May Not Qualify for a Change-of-Mind Return

Unless applicable law requires a different outcome, a voluntary change-of-mind return may be declined where:

  • The product has been used or altered;

  • The product has been damaged after delivery through misuse, accidental damage, or improper storage;

  • A contact lens case has been opened or used;

  • The item is returned with missing components or accessories;

  • The product has been marked, stained, scratched, or otherwise changed from its original condition; or

  • The request falls outside the voluntary 30-day period.

These conditions apply only to change-of-mind returns. We will not require an item to be unused, unopened, or in its original packaging as a blanket condition for a customer to exercise a statutory remedy for a product problem under Australian Consumer Law.

5. How to Request a Return

To begin a return, contact our customer service team:

Email: [email protected]

Please provide:

  1. Your full name;

  2. Your order number;

  3. The name of the product you wish to return;

  4. The quantity involved;

  5. The reason for your request; and

  6. Photographs or other details if the item is damaged, defective, incomplete, or incorrect.

For a product problem, photographs of the affected area and the outer packaging may help us understand the issue. Please describe the problem clearly, including when you first noticed it.

Our designated return address is:

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia

Please contact us before mailing an item so that we can confirm the appropriate return procedure. Retain your postage receipt and tracking details until the matter has been resolved.

6. Return Shipping Costs

For an approved voluntary change-of-mind return, the customer is generally responsible for the return postage cost.

If the product has a problem covered by the Australian Consumer Law, the allocation of reasonable return costs will be handled in accordance with the law. Where a customer is entitled to a remedy, we will not use this voluntary return policy to avoid our legal obligations.

If we ask you to return an item for assessment, we will explain the available return arrangements. Depending on the circumstances, we may provide a suitable return method or reimburse reasonable return costs where required.

7. Damaged, Faulty, or Incorrect Products

If your order arrives damaged, has missing components, does not function as described, or differs materially from the product listing, please contact us.

Examples may include:

  • A watch storage box arriving with a broken hinge, damaged structure, or defective closure;

  • A glasses case arriving cracked, misshapen, or with a faulty fastening mechanism;

  • A contact lens case arriving with a damaged lid, defective container, or other product fault; or

  • Receiving a different product or quantity from what you ordered.

Please provide your order number, a description of the issue, and photographs where possible. Do not continue using a product if you reasonably believe it may be unsafe or unsuitable.

We will assess the issue under the applicable consumer guarantees and provide the remedy required by law. Depending on the circumstances, this may be a repair, replacement, refund, or another appropriate solution.

8. Refunds and Processing

Where a refund is the appropriate remedy, we will generally return the payment to the original payment method, unless another method is agreed or required by law.

For approved voluntary change-of-mind returns, we aim to initiate the refund within 10 business days after receiving and assessing the returned product. This is an operational target and does not replace any legal requirement that applies to a statutory refund.

The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where a statutory refund is required, we will process it within the timeframe required by applicable law.

9. Exchanges

If you would prefer a different storage product, contact us to discuss an exchange. Exchanges are subject to stock availability and confirmation by our team.

If the requested product is unavailable, we may discuss another suitable option or a refund where appropriate. A product exchanged because of a change of mind must meet the voluntary return conditions described above. An exchange requested because of a product failure will be handled under the applicable consumer guarantees.

10. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected] and include your order number.

We will make reasonable efforts to stop an order that has not yet been dispatched. Once the parcel has been handed to the carrier, cancellation may no longer be possible, and you may need to follow the applicable return process after delivery.

If we cannot supply or dispatch an order as promised, we will communicate with you and provide any cancellation or refund options required by applicable law.

11. Contact Information

For return, refund, exchange, or product-quality questions, contact:

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia
Email: [email protected]
Contact Person: Shannon Davis

We appreciate your trust in Form Storage Supply. Our aim is to address product concerns clearly and fairly while respecting the consumer rights that apply to every eligible purchase.