Terms of service

Website: https://www.formstoragesupply.shop/
Store Name: Form Storage Supply
Business Name: HDM CULINARY PTY LTD.
Effective Date: November 3, 2026

Welcome to Form Storage Supply. These Terms of Service govern your access to and use of our website and the products and services offered through it. By browsing the website, placing an order, or using our online shopping features, you agree to these Terms to the extent permitted by applicable law.

We encourage you to read these Terms carefully before completing a purchase. They explain how orders are handled, what information applies to our products, and the responsibilities that come with using our website.

1. Business Information

The website is operated by:

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia
Email: [email protected]

In these Terms, “Form Storage Supply,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to a visitor, customer, or other person using the website.

2. Products and Store Range

Form Storage Supply offers storage and personal accessory products, including:

  • Watch storage boxes designed to organise and protect watches when not being worn;

  • Glasses cases intended to help protect eyewear from ordinary contact and handling; and

  • Contact lens cases designed to hold contact lenses in accordance with the product's intended use.

The specific features, dimensions, materials, colours, finishes, and included components may vary by product. Please read the relevant product listing before ordering and contact us if you need clarification about a feature that is important to your purchase.

3. Product Information and Images

We make reasonable efforts to present accurate product descriptions, photographs, and specifications. However, the actual appearance of a product may vary slightly because of lighting, screen settings, manufacturing variations, or other ordinary differences.

Photographs are intended to help customers understand the product, but they should not replace written specifications. Please review dimensions, materials, closure details, storage capacity, and included accessories where those details are provided.

We do not intend to mislead customers about product characteristics. If a product does not match its description or a representation made by us, applicable consumer rights may provide a remedy.

4. Product Availability and Listing Changes

Product availability may change as orders are received and stock is updated. We may revise descriptions, update photographs, change product listings, discontinue products, or correct errors where reasonably necessary.

If a product becomes unavailable after you place an order, we may contact you to discuss the expected delay, an alternative where appropriate, or cancellation and refund options.

A website listing does not guarantee that an item will remain available until checkout is completed and the order is accepted.

5. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products at the price and on the terms shown during checkout.

An automated confirmation indicates that we have received your order details. It does not necessarily mean that the order has been finally accepted, packed, or dispatched.

We may review orders for payment authorization, product availability, delivery details, suspected fraud, pricing accuracy, or other legitimate fulfillment concerns.

Where permitted by law, we may decline or cancel an order if:

  • Payment authorization is unsuccessful;

  • A product is unavailable;

  • A material pricing or listing error has occurred;

  • The delivery information is incomplete or cannot reasonably be served;

  • We reasonably suspect unauthorized or fraudulent activity; or

  • A legal or operational restriction prevents fulfillment.

If payment has been collected for an order that we cancel, we will arrange an appropriate refund.

6. Prices, Currency, and Payment

Product prices and the applicable currency are displayed on the website or at checkout. Shipping charges and applicable taxes will be shown in the order summary where relevant.

Our stated shipping arrangement is:

  • Free shipping for orders with a merchandise subtotal of $10.00 or more; and

  • A $5.99 shipping charge for orders with a merchandise subtotal below $10.00.

The merchandise subtotal is calculated before shipping charges and applicable taxes, unless checkout clearly states otherwise.

Please check the currency shown at checkout before submitting payment. If the website displays prices in a currency other than the currency used by your payment card or bank account, your payment provider may apply its own conversion rate or foreign transaction fee.

By submitting payment information, you confirm that you are authorised to use the selected payment method. Payment processing may be handled by third-party providers under their own terms and security procedures.

7. Shipping and Delivery

Our shipping arrangements are described in the Shipping Policy, which forms part of these Terms.

Any processing or delivery timeframe shown on the website or at checkout should be understood according to its wording. An estimate is not a guaranteed delivery date unless expressly identified as guaranteed.

Delivery may be affected by carrier operations, weather, public holidays, address errors, transportation disruptions, or other circumstances outside our reasonable control.

We will handle delays, non-delivery, and cancellation requests in accordance with applicable law, including the Australian Consumer Law and any other mandatory requirements.

8. Returns, Refunds, and Consumer Guarantees

Our Return and Refund Policy explains our voluntary change-of-mind return arrangements and how to contact us about a product problem.

Nothing in that policy or these Terms excludes, restricts, or modifies any consumer guarantee or remedy available under the Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, or other remedy if goods:

  • Are not of acceptable quality;

  • Are not fit for a disclosed purpose;

  • Do not match their description or sample;

  • Do not comply with an express promise made about them; or

  • Otherwise fail to meet an applicable consumer guarantee.

The remedy depends on whether the failure is major or minor and the relevant legal requirements.

9. Appropriate Product Use

Our storage and personal accessory products should be used according to their intended purpose and any instructions supplied with the item.

Watch Storage Boxes

Use a watch storage box to organise and store suitable watches. Do not overload compartments or force a watch into a space that is too small. Keep the box away from excessive moisture, direct heat, and conditions that may damage its materials or contents. A storage box should not be assumed to provide waterproofing, fire protection, or theft protection unless those features are expressly stated for the specific product.

Glasses Cases

Choose a case that is suitable for the size and shape of your eyewear. Avoid forcing oversized frames into a case or placing excessive pressure on the lid or fastening mechanism. A glasses case may help protect against ordinary contact and scratches, but it should not be assumed to provide impact-proof or crush-proof protection unless expressly stated.

Contact Lens Cases

Contact lens cases must be used in accordance with the instructions provided by the lens manufacturer or eye-care professional. Use only an appropriate contact lens solution and follow the recommended cleaning, replacement, and hygiene practices. Do not use ordinary storage containers as substitutes for contact lens cases or use a damaged or contaminated case.

We do not provide medical or optometric advice. Questions about contact lens hygiene, wearing schedules, eye irritation, or lens suitability should be directed to a qualified eye-care professional.

10. Customer Accounts and Information

If account registration is available, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You agree to provide accurate and current information when placing an order or creating an account. Please notify us if you believe your account has been accessed without authorization.

We may restrict or suspend access where reasonably necessary to protect customers, our website, or our business.

11. Acceptable Website Use

You agree not to:

  • Use the website for unlawful, fraudulent, or deceptive purposes;

  • Interfere with website security or functionality;

  • Attempt unauthorized access to accounts, servers, or systems;

  • Introduce malicious code or harmful software;

  • Collect website content through automated means in a way that violates applicable law or our rights;

  • Submit content that is unlawful, abusive, misleading, or infringes another person's rights; or

  • Interfere with another visitor's ability to use the website.

We may take reasonable steps to address misuse, including restricting access or preserving relevant information for legitimate security and legal purposes.

12. Intellectual Property

The website's original text, photographs, graphics, layout, branding, design elements, and other content may be protected by copyright, trademark, and other intellectual-property laws.

Unless otherwise indicated, these materials are owned by or licensed to the business operating Form Storage Supply. You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publicly display, or commercially exploit protected content without prior written permission, except where applicable law permits.

Third-party names, logos, and marks remain the property of their respective owners.

13. Third-Party Services and External Links

Our website may use third-party providers for payment processing, website hosting, shipping, analytics, communication, and other operational services. It may also contain links to external websites.

Third-party providers may operate under their own terms and privacy policies. We do not control every aspect of their independent services. This provision does not exclude any responsibility that applicable law places on us for our own products, representations, or services.

14. Website Availability and Disclaimers

We aim to maintain a useful and reliable website, but continuous access cannot be guaranteed. The website may occasionally be interrupted by maintenance, updates, technical problems, hosting issues, or events outside our reasonable control.

To the extent permitted by law, website access and general informational content are provided on an “as available” basis. We do not guarantee that every feature will operate without interruption or error.

Nothing in these Terms excludes any consumer guarantee, warranty, or statutory protection that cannot legally be excluded under Australian law.

15. Limitation of Liability

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, we are not responsible for losses arising solely from a customer's misuse of a product, failure to follow supplied instructions, or unauthorized interference with the website.

Any limitation of liability in these Terms applies only to the extent that the law permits it and does not remove our responsibility for obligations that cannot lawfully be limited.

16. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed in connection with website visits, purchases, and customer-service communications.

17. Governing Law and Jurisdiction

These Terms are governed by the laws applicable in Victoria, Australia, together with applicable Commonwealth laws, including the Australian Consumer Law contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Any dispute will be handled by a court or tribunal with appropriate jurisdiction. Nothing in these Terms prevents a consumer from exercising a right or remedy that cannot legally be excluded or from bringing a claim in a forum available under applicable law.

We encourage customers to contact us first so that we can attempt to resolve concerns directly and efficiently.

18. Changes to These Terms

We may update these Terms to reflect changes in our products, website functions, business procedures, or legal obligations. The latest version will be published on this page with a revised effective date.

Unless applicable law requires otherwise, changes will apply from the date stated in the revised Terms. Orders already placed will generally be handled under the terms applicable when the order was submitted, subject to mandatory legal requirements.

19. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies incorporated by reference, govern your use of the website and purchases made through Form Storage Supply.

20. Contact Information

For questions about these Terms or your use of the website, contact:

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia
Email: [email protected]
Contact Person: Shannon Davis