Shipping policy

Website: https://www.formstoragesupply.shop/
Store Name: Form Storage Supply
Business Name: HDM CULINARY PTY LTD.
Effective Date: November 3, 2026

At Form Storage Supply, we want the journey from checkout to delivery to be straightforward and dependable. Whether you have selected a watch storage box to organise your collection, a glasses case for everyday protection, or a contact lens case for personal-care storage, we aim to prepare your order carefully and send it to the address you provide.

This Shipping Policy explains our shipping charges, order preparation, delivery information, address requirements, and the steps to take if a parcel is delayed, missing, or damaged.

1. Shipping Charges

Our stated shipping arrangement is:

  • Free shipping for orders with a merchandise subtotal of $10.00 or more.

  • A $5.99 shipping charge applies to orders with a merchandise subtotal below $10.00.

The merchandise subtotal is calculated before shipping charges and applicable taxes, unless the checkout page clearly states otherwise.

The applicable shipping charge will be displayed during checkout before you complete payment. Please review the order summary to confirm the product total, shipping charge, taxes, discounts, and final amount.

If a promotional offer changes the merchandise subtotal or includes special delivery conditions, the relevant terms will be shown with the promotion or during checkout.

Please check the currency displayed at checkout. If your payment method uses a different currency, your bank or payment provider may apply its own conversion rate or fees.

2. Order Processing

After an order is submitted, we begin preparing it for dispatch. This process may include:

  • Reviewing the order details;

  • Confirming payment authorization;

  • Checking product availability;

  • Verifying the selected items and quantities;

  • Preparing the products for packing;

  • Checking that the order is suitable for shipment; and

  • Arranging transfer to the shipping carrier.

Processing time is separate from transit time. An order confirmation means that we have received your order details; it does not necessarily mean that the parcel has already been dispatched.

Processing times may vary depending on stock availability, order volume, weekends, public holidays, and fulfillment conditions. If a specific processing estimate is displayed on a product page or at checkout, please refer to that estimate for your order.

3. Shipment and Delivery Estimates

Any delivery estimate shown on the website, during checkout, or in an order notification should be understood according to its wording. An estimate is not a guaranteed arrival date unless we expressly identify it as guaranteed.

Delivery may be affected by:

  • Carrier routing and transportation capacity;

  • Distance to the delivery address;

  • Weather and other transportation disruptions;

  • Public holidays and seasonal demand;

  • Incorrect or incomplete address details;

  • Delivery access restrictions; and

  • Other circumstances outside our reasonable control.

We aim to communicate material delays where we become aware of them. If an order cannot be supplied or delivered as required by applicable law or a specific commitment made to you, we will provide the options and remedies required by law.

4. Shipping Destinations

Available delivery destinations and shipping methods are determined by the options displayed during checkout.

Please confirm that your delivery address is eligible before completing your purchase. Certain locations may be unavailable because of carrier restrictions, delivery coverage, legal requirements, or other service limitations.

If we discover that an order cannot be delivered to the address supplied, we will contact you to discuss an appropriate solution.

5. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address. Before submitting an order, please check:

  • Recipient's full name;

  • Street number and street name;

  • Apartment, unit, or building details, where applicable;

  • Suburb or locality;

  • State or territory;

  • Postcode; and

  • Any delivery instructions required for the location.

If you notice an error after placing your order, contact us immediately at [email protected] and include your order number.

We will make reasonable efforts to correct an address if the order has not yet entered the shipping process. Once a parcel has been handed to the carrier, we cannot guarantee that an address change, interception, or redirection will be possible. Additional carrier charges may apply where a change is available and permitted.

6. Tracking and Shipment Updates

When tracking information is available, it may be provided through an order notification or shipment confirmation.

Tracking records are maintained by the carrier and may not update immediately after shipment information is created. A tracking number does not always mean that the parcel has completed its first physical scan.

Please allow a reasonable period for tracking events to appear. If the tracking page remains inactive or shows an unexpected status for an extended period, contact us with your order number and tracking details.

7. Delivery Attempts and Unsuccessful Delivery

Delivery procedures depend on the carrier and service selected. The carrier may leave the parcel in a designated location, make another delivery attempt, or direct the recipient to a collection point.

If a parcel is returned because the address was incomplete, the recipient could not be identified, delivery was refused, or the parcel was not collected, please contact us to discuss the next steps.

Where a failed delivery results from incorrect information supplied by the customer, additional shipping costs for a reshipment may apply where permitted by law and disclosed before the new shipment is arranged.

8. Delayed, Lost, or Missing Parcels

If your parcel has not arrived within the displayed estimate, first review the latest tracking information. If the parcel appears to be lost or the tracking record has stopped updating, contact [email protected].

Please provide:

  • Your order number;

  • Recipient's name;

  • Delivery address;

  • Tracking number, if available; and

  • A brief description of the issue.

We may contact the carrier or fulfillment provider to investigate. Depending on the circumstances and the outcome, we will discuss an appropriate solution, which may include a replacement, refund, or other remedy.

A carrier delay does not automatically remove our obligations to you. We will handle non-delivery and delivery problems in accordance with applicable Australian law and any commitments made at checkout.

9. Damaged Parcels or Incorrect Items

If your order arrives damaged, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

For example, let us know if:

  • A watch storage box arrives cracked, crushed, or with a broken closure;

  • A glasses case arrives damaged or has a missing component;

  • A contact lens case arrives with a damaged container or lid; or

  • The parcel contains the wrong product or quantity.

Where possible, take photographs of the outer package, shipping label, inner packaging, and affected product. Please retain the item and packaging until we advise whether they are needed for assessment.

We will review the information and provide an appropriate resolution in accordance with our policies and applicable consumer guarantees.

10. Split Shipments and Product Availability

Depending on fulfillment arrangements, items from one order may occasionally be prepared or shipped separately. Where multiple parcels are used, separate tracking details may be provided if available.

If a product becomes unavailable after your order is submitted, we may contact you about an expected delay, an alternative product where appropriate, or cancellation and refund options.

We will not treat your silence as consent where applicable law requires your agreement to a change or delay.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate the request if the order has not yet been dispatched.

Once the parcel has been transferred to the carrier, it may not be possible to stop or redirect it. You may then need to follow the return process after delivery, subject to our Return and Refund Policy and any applicable consumer rights.

12. Contact Information

For shipping questions, delivery concerns, tracking issues, or address corrections, contact:

HDM CULINARY PTY LTD.
3 Jubilee Lane
Craigieburn, VIC 3064
Australia
Email: [email protected]
Contact Person: Shannon Davis

Please include your order number in shipping-related messages so that we can identify the relevant transaction and assist you efficiently.